IELTS Speaking Part 3 Masterclass

[Point] There are a lot of key differences between the two. [Extension 1] One is that a big company is usually more organized since it has the money to hire needed personnel. For example, big companies have separate departments for human resources and accounting, whereas smaller companies might have one or two people handling such transactions. [Point 2] Big companies can also easily supply customer demand in the city or country. However, a positive of smaller companies is that they connect more with their customers. Small business owners usually know their clients personally, allowing customers to feel at home in such stores.

My country has so many different kinds of business. [Point 1] Restaurants and snack shops are always popular. [Extension] Chinese people love to eat, meaning there is a massive catering industry providing food for all kinds of people and occasions. [Point 2] Another very popular kind of business is hi-tech products. [Extension] Because cell phones are so popular, there are a huge number of tech companies that develop apps and programs to help people do more with their cell phones to save time and money.

[Point] I think that both big and small companies have the potential to offer a country a great deal of benefits in different ways. [Extension 1] Smaller companies can adapt more quickly to the new trends and developments in the market, meaning that a country can stay modern and keep up with the changing world at large. [Point 2] On the other hand, a big company can use its size to reach more people and also provide things more affordable to customers and clients by manufacturing products on a larger scale.

[Point] Working for a big company has many advantages. [Extension 1] One is that the salary and benefits offered are usually much better than in a smaller company. Most big companies have highly competitive compensation packages and other incentives to attract talented personnel and prevent them from moving to their competitors. [Extension 2] In addition to this, a bigger company will provide continuous training to their staff, so it's more likely to move up to more senior positions within the company, meaning that there is a clearer path for career development.

[Point] I believe that two of the most important factors are reputation and adaptability. [Extension 1] A company's success depends heavily on its reputation. If people do not trust a company, they will not want to work with it or buy from it, whereas a well-respected company can always do well. [Extension 2] Adaptability is also crucial. Even the most successful companies need to stay ahead of their competitors and change their approach to suit the changing needs of their clients.

[Point] I believe that a successful businessperson should be able to lead well and be innovative. [Extension 1] A big issue in business is managing and motivating workers to give their best. So a businessperson must have the leadership skills to resolve conflicts and inspire personnel to give their all for the company. [Point 2] Moreover, a businessperson must keep finding ways to improve the company's services to stay on top. Customers are always looking for something "new". Thus, to stay relevant in their customers' minds, the businessperson should be introducing the latest trends, not simply following them.

[Point] I believe that it is very important for a company to provide after-sales service at a very high level. [Extension] There are many instances for a wide variety of reasons where a customer will need further assistance or repairs after a sale is finalized. If the company manages to provide this help and follow up well with their clients, this will cause people to recommend the business to their friends, or return to buy more products. Thus, this is the best form of advertising and should be very important.

[Point] I think that although it depends on the job and the employee, in general it is always best to have some kind of training. [Extension 1] In some roles dealing with the public, if the person has experience doing something similar, it is very easy to transfer these skills across to the new position, and training can often feel like a waste of time. [Extension 2] However, even with the most basic roles, the staff who deal with the public are vital to the success of a business and should be trained, since they will be the face of the company and have a massive effect on how the company is perceived by customers or clients.