Trí Đức English | Topic: Using the Phone – Giao tiếp qua điện thoại TRÍ ĐỨC ENGLISH IELTS Speaking · Topic: Using the Phone 📞 Topic: USING THE PHONE Giao tiếp qua điện thoại | Mẫu câu thông dụng | Tình huống thực tế 📚 CORE VOCABULARY – TỪ VỰNG TRỌNG TÂM landline / pay phone available / unavailable leave a message / take a message call back / return a call get back to you put someone through / transfer on hold / hold on text / voice message mount on the dashboard keep your eyes on the road 📞 CÁC MẪU CÂU GIAO TIẾP QUA ĐIỆN THOẠI Gọi điện: "Could I speak to Mr Kirby, please?" / "Is Jane in at the moment?" Người nhận bận: "I'm sorry, but he's not available at the moment. Would you like to leave a message?" Chờ máy: "Could you hold on while I see if he is available?" / "Do you mind if I put you on hold?" Chuyển máy: "Hold on while I put you through." / "I'll transfer your call." Yêu cầu gọi lại: "Could you ask him to phone me when he gets back?" / "I'll make sure they get back to you." Yêu cầu nhắc lại: "I'm sorry, I didn't quite catch that. Could you run that by me again, please?" 📖 IELTS SPEAKING SAMPLE – NHẮN TIN HAY GỌI ĐIỆN? 💬 So sánh giữa nhắn tin và gọi điện: "It depends on the circumstance really. Texting is quick and easy – you can have a dialogue while doing something else. These days, people even send quick voice messages with their phones mounted on the dashboard, so they can keep their eyes on the road. Hearing someone's voice is much nicer than getting a plain old text. On the other hand, I remember having super-long conversations on the landline when there wasn't much going on. Sometimes people send messages when they should be calling – like cancelling an appointment at the last minute with a text instead of a real call saying sorry. That would never have happened ten years ago." ✨ Từ khóa: keep your eyes on the road, plain old text, at the last minute, mounted on the dashboard. 🎭 ROLE-PLAY 1: NHÂN VIÊN KINH DOANH GỌI ĐIỆN CHÀO HÀNG 📞 Person A (Sales representative): "Hello, this is John from TechCom. I sell computers and printers. I believe your company might be interested. Could I speak to the manager, please?" 👩‍💼 Person B (Receptionist): "I'm sorry, but the manage...